Terms of Service

1. Agreement to Terms

By accessing or using SoftiusTech AI Agent ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Description of Service

SoftiusTech AI Agent provides an AI-powered shopping assistant platform that integrates with WooCommerce and Shopify sites. The Service enables automated customer support, product recommendations, and conversational commerce capabilities through artificial intelligence.

3. Account Registration

3.1 Account Creation

To use the Service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Be at least 18 years of age or the age of majority in your jurisdiction
• Not have been previously suspended or removed from the Service

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

4. Subscription and Payment

4.1 Subscription Plans

We offer multiple subscription tiers with varying features and limits. Subscription fees are billed in advance on a monthly or annual basis.

4.2 Billing

• Subscriptions automatically renew unless cancelled before the renewal date
• Prices are subject to change with 30 days' notice
• All fees are non-refundable except as required by law or as explicitly stated
• Failed payments may result in service suspension

4.3 Free Plan

We offer a free plan with essential features that you can use indefinitely. You may upgrade to a paid plan at any time to access additional features and higher limits. You may also downgrade from paid plans back to the free tier anytime.

4.4 Refunds

We offer a 30-day money-back guarantee for your first payment. Refund requests must be submitted within 30 days of your initial purchase.

5. Acceptable Use

5.1 Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or other malicious code
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to spam, harass, or send unsolicited communications
• Scrape, crawl, or use automated means to access the Service without permission
• Resell or redistribute the Service without authorization

6. Intellectual Property

6.1 Our Rights

The Service and its original content, features, and functionality are owned by SoftiusTech and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain all rights to your site data and customer information. By using the Service, you grant us a limited license to access, process, and use this data solely to provide the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

8. Third-Party Integrations

The Service integrates with third-party platforms (WooCommerce, Shopify, Anthropic, OpenAI). Your use of these integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

9. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Emergency repairs
• Third-party service outages
• Events beyond our reasonable control

10. Disclaimers and Limitations of Liability

10.1 No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 AI Accuracy

While we strive for accuracy, the AI agent may occasionally provide incorrect or incomplete information. You are responsible for verifying critical information and maintaining appropriate human oversight.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFTIUSTECH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to indemnify and hold harmless SoftiusTech and its affiliates, officers, agents, and employees from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Service or violation of these Terms.

12. Termination

12.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

12.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay fees when due
• Misuse or abuse the Service

12.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We will delete your data within 30 days unless legally required to retain it.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SoftiusTech operates, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or use of the Service will be resolved through binding arbitration, except where prohibited by law. You waive your right to participate in class action lawsuits.

16. Contact Information

If you have questions about these Terms, please contact us: