Return and Refund Policy

1. Introduction

At SoftiusTech, we stand behind the quality of our customer engagement platform. This Return and Refund Policy outlines the terms and conditions for requesting refunds for our subscription-based software service. We want you to be completely satisfied with your purchase.

2. 30-Day Money-Back Guarantee

2.1 First-Time Customers

We offer a 30-day money-back guarantee for all new customers. If you are not satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase.

• The 30-day period begins from the date of your first payment
• Applies to your first subscription payment only
• Full refund with no questions asked
• No penalties or cancellation fees

2.2 What's Covered

The money-back guarantee covers:

• Monthly subscription plans
• Annual subscription plans (prorated for unused months)
• All pricing tiers (Starter, Basic, Professional, Enterprise)

3. Free Plan

We offer a free plan that allows you to try our service before upgrading:

• No credit card required to start
• Access to essential features
• Upgrade to a paid plan anytime
• Downgrade from paid plans to free tier anytime

The free plan is available forever with no time limit.

4. Refund Eligibility

4.1 Eligible for Refund

You are eligible for a refund if:

• You request a refund within 30 days of your first payment
• Technical issues prevented you from using the service and we were unable to resolve them
• You were charged incorrectly or experienced billing errors
• The service did not meet the advertised functionality
• You cancelled before your renewal date but were still charged

4.2 Not Eligible for Refund

Refunds will not be issued in the following cases:

• Requests made after 30 days from initial purchase
• Renewal payments (only the initial payment is covered by money-back guarantee)
• Changes in business needs or requirements
• Lack of time to use the service
• Downgrading to a lower-tier plan (pro-rated credit will be applied instead)
• Violations of our Terms of Service
• Fraudulent or abusive refund requests

5. How to Request a Refund

5.1 Refund Process

To request a refund, follow these steps:

1. Contact Us: Email us at support@softiustech.com with your refund request
2. Provide Information: Include your account email, order number, and reason for refund
3. Review: Our team will review your request within 1-2 business days
4. Approval: If approved, refund will be processed within 5-7 business days
5. Confirmation: You'll receive a confirmation email once the refund is issued

5.2 Required Information

Please include the following in your refund request:

• Your registered email address
• Order or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation (if applicable)

6. Refund Processing

6.1 Processing Time

Once your refund is approved:

• Processing typically takes 5-7 business days
• Refunds are issued to the original payment method
• Depending on your bank or credit card provider, it may take an additional 3-5 business days for the credit to appear in your account

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit card refunds: Credited back to your card
• PayPal refunds: Credited back to your PayPal account
• Bank transfer refunds: Processed to your original bank account

7. Subscription Cancellation

You can cancel your subscription at any time:

• Cancel through your account dashboard
• Or email us at support@softiustech.com
• Cancellation takes effect at the end of your current billing cycle
• You retain access to features until the end of the paid period
• No future charges will be made after cancellation

Note: Cancelling your subscription does not automatically trigger a refund. To request a refund, you must follow the refund request process outlined in Section 5.

8. Plan Changes and Credits

8.1 Upgrading

If you upgrade to a higher-tier plan, you will be charged the prorated difference for the remainder of your billing cycle. The upgrade takes effect immediately.

8.2 Downgrading

If you downgrade to a lower-tier plan:

• The change will take effect at the start of your next billing cycle
• You will continue to have access to your current plan features until then
• A credit will be applied to your account for the difference (no cash refunds)

9. Chargebacks and Disputes

Please contact us before initiating a chargeback. Chargebacks can be avoided in most cases by:

• Contacting our team first
• Following our refund request process
• Allowing us to resolve the issue

If a chargeback is filed against us:

• Your account will be immediately suspended
• We will provide transaction documentation to your bank
• If the chargeback is found to be fraudulent, we may pursue legal action
• Future access to our service may be denied

10. Annual Subscriptions

For annual subscription plans:

• 30-day money-back guarantee applies to the full annual fee
• After 30 days, refunds are prorated based on unused months
• Minimum 3-month usage fee will be deducted from prorated refunds
• Refunds processed back to original payment method

Example: If you purchased an annual plan for $600 (12 months) and cancel after 4 months:

• Unused months: 8 months
• Prorated value: $400
• Minimum usage fee (3 months): $150
• Refund amount: $250

11. Exceptions and Special Cases

11.1 Service Outages

If our service experiences extended downtime (more than 24 consecutive hours), you may be eligible for a prorated credit or refund for the affected period.

11.2 Billing Errors

If you were charged incorrectly due to a system error, we will issue a full refund immediately upon verification.

11.3 Account Termination

If we terminate your account for violation of our Terms of Service, no refund will be issued for the current billing period.

12. Contact Us for Refunds

For any refund requests or questions about this policy, please contact us:

13. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after changes constitutes acceptance of the updated policy. Material changes will be communicated via email.

14. Related Policies

For more information, please review our related policies:

• Terms of Service
• Privacy Policy
• Cookie Policy